The ITIL® Process Map
The ITIL® Process Map V3 is a complete ITIL® Reference Model, presenting the ITIL® contents graphically. It explains how ITIL® works and eliminates the need to sift through thosands of pages of ITIL® books.
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The ITIL® - ISO 20000 Bridge
If your task at hand is to achieve ISO 20000 certification, the ITIL - ISO 20000 Bridge, in combination with the ITIL® Process Map, offers the ideal way to get started, keep track of your progress towards ISO 20000 compliance, and prepare yourself for the certification audit.

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How to order

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